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The multibillion dollar cost of poor customer service

[Guest Post] By Nicola Brookes, Communications Manager, NewVoiceMedia, Posted on 10 January 2014
New research carried out by NewVoiceMedia, offers a compelling view of the consequences of poor customer service in the US. The results reveal that an estimated $41 billion is lost by US companies each year following a bad customer experience.

Check out this infographic to discover the real impact of poor customer service. Then download the free research report for more info and tips.

NewVoiceMedia is a leading provider of true cloud contact centre and voice solutions, enabling businesses of all sizes to deliver a personal and unique customer experience, quickly and securely.

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Source: www.newvoicemedia.com

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