The Effects Of A Good And Bad Customer ExperienceBy Nicola Brookes, Communications Manager, NewVoiceMedia. Posted on 30 October 2013
Today’s customer is changing the world of customer service. They’re using more channels of communication, will switch businesses following an inadequate experience, and even take their revenge online.
Check out this infographic to discover the real impact of poor customer service, taken from independent research NewVoiceMedia carried out recently: 
NewVoiceMedia is a leading provider of true cloud contact centre and voice solutions, enabling businesses of all sizes to deliver a personal and unique customer experience, quickly and securely.
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